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President Bryon Stephens Went Undercover to Learn More About Life Inside Marco's Pizza Franchise
TOLEDO, OH--(Marketwired - Feb 23, 2016) - Television viewers got a glimpse into Marco's Pizza when President and Chief Operating Officer Bryon Stephens appeared on the hit CBS show Undercover Boss. Stephens went undercover as a bearded employee named "Jay" during a special episode that aired on Jan. 29.
Stephens, as "Jay," criss-crossed the country, taking on different roles at various franchise locations and at the company's distribution center in Maumee, Ohio. The show featured Stephens' interaction with key employees at each location.
The episode culminated in the surprising reveal that "Jay" was actually Stephens. Having dropped the disguise, Stephens introduced himself as President and COO of Marco's Pizza to the four employees with whom "Jay" had worked. During the show's powerful ending, Stephens extended life-changing tokens of appreciation to the employees and took what he learned from them to his executive team, in order to develop new initiatives to improve the overall quality of the Marco's Pizza franchise.
This episode of the Emmy Award-winning show gave unprecedented insight into the inner workings of the Marco's Pizza franchise, offering Stephens a firsthand look at the business model's strengths and challenges, as well as the personal and professional struggles of employees and franchisees.
The experience was also life-changing for Stephens, who poignantly recounted the toll that ambition and the drive for excellence have taken on his personal life. Stephens' primary objective in this episode was to gauge the stores', franchisees', and employees' success as part of the Marco's Pizza franchise.
"Marco's Pizza is growing rapidly," Stephens said. "By going undercover, I had the unique opportunity to expose issues and address them so that we can continue to grow smart. I also came away from this journey incredibly proud of our employees on the front lines. It all really boils down to our product and the hardworking people behind it."
Build success with Marco's Pizza franchise
Marco's Pizza is on pace to have 1,000 restaurants open by the end of 2017. Founded in Toledo, Ohio, in 1978, the pizza franchise rolled out 113 new franchises in 2015 and has recently announced plans to open 150 more locations in 2016.
The only top 20 pizza franchise in the country founded by a native Italian, Marco's Pizza features homemade recipes and fresh ingredients in the Italian tradition. Marco's Pizza is led by veteran pizza executives who have experience growing brands and supporting franchisees as they grow their businesses.
To learn more, visit www.marcosfranchising.com.
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Chief Development Officer